Consumers’ Privacy Concerns Not A Top Business Challenge, Say Retailers

February 4, 2015

RSR-Retailers-Top-Business-Challenges-Feb2015Presented with a list of business challenges and asked to identify their top 3, a leading 69% of retailers surveyed by RSR Research [download page] pointed to their need to be there to meet consumers’ use of mobile as part of their shopping experience. By comparison, just one-third cited consumers’ privacy concerns over how retailers collect or use data as a top-3 business challenge.

Additionally, separate results from the study indicate that 8 in 10 respondents strongly agree (30%) or agree (50%) that consumers will “eventually accept in-store tracking on their mobile devices.”

Those findings stand in contrast to new survey results from Bizrate Insights, which found 62% of online shoppers surveyed agreeing that security to protect credit card and personal information at retailers’ brick-and-mortar locations isn’t strong enough. Moreover, almost 3 in 10 said that they are reluctant to to make brick-and-mortar purchases because of credit card and personal information thefts from retailers.

About the Data: RSR conducted an online survey from October 2014 ”“ January 2015 and received answers from 99 qualified retail respondents. 7 in 10 respondents hail from companies with revenues of at least $1 billion. Some 55% are headquartered in the US.

The Bizrate Insights Payment Security Study #2 was conducted via the Bizrate Insights survey platform and offered to online buyers immediately after purchasing from the Bizrate Insights Network of over 5,000 e-commerce retailers in the US and Canada. Data from the Payment Security Study #2 was collected from 4,902 online buyers from January 7 ”“ 12, 2015.

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