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Amazon Cedes E-Commerce Customer Satisfaction Crown

Amazon Cedes E-Commerce Customer Satisfaction CrownMembership-club brand Costco has taken the lead - and also ranks tops among Department and Discount stores.March 14, 2019

Amazon has for many years been the king of e-commerce by several measures, including brand valuation, where shoppers begin their searches, time spent on e-commerce websites,  and even as a place for retailers to spend their advertising dollars. Jeff Bezos is... READ MORE
B2B Leaders Say Content Spurs Buying Processes. But What Content Turns Them Off?

B2B Leaders Say Content Spurs Buying Processes. But What Content Turns Them Off?Irrelevant, fluffy, and jargony content are just a few of the problems cited by buyers.March 13, 2019

Content remains one of the most effective ways of initiating the buyer’s journey. Indeed, almost half (48%) of the more than 200 B2B marketing leaders who took part in a survey by PathFactory and Heinz Marketing said that their company’s buying process was... READ MORE
Here’s How Marketers Fared in 2018 in the Metrics That Impact Email Deliverability

Here’s How Marketers Fared in 2018 in the Metrics That Impact Email DeliverabilityA host of industry-specific benchmarks, refreshed for 2018, across metrics including spam placement rate, read rate, and complaint rate.

Some 15% of US marketing emails fail to reach the inbox, according to an analysis released last year by Return Path. Although this figure is an improvement from 2017’s rate of 23%, marketers can’t afford to rest on their laurels – more so... READ MORE
In Hindsight, What Would Retail Marketers Do Differently to Maximize Their MarTech Investments?

In Hindsight, What Would Retail Marketers Do Differently to Maximize Their MarTech Investments?At the top of the list is a better strategy, but communication with vendors is also important and retailers may want to look at desired outcomes, not just functionality.March 12, 2019

If given the opportunity to do it all over again with marketing technology, there are at least a few things marketers would do differently to make it more effective. Coming top of that list, according to a report [download page] from Forrester and Listrak,... READ MORE
Smart Speaker Ownership Continues to Climb

Smart Speaker Ownership Continues to ClimbConsumers are also increasingly looking for voice functionality in other devices such as TVs, cars and thermostats.

Previous research from Adobe in September 2018 suggested that smart speaker ownership by US adults could reach almost 50% over the 2018 holiday season, but the latest survey from the technology vendor shows that may have been a little optimistic. While this... READ MORE
CMOs Upping Their Brand Investments, Seeing Payoffs

CMOs Upping Their Brand Investments, Seeing PayoffsGrowth in brand-related spend for February 2019 is almost twice the rate as five years ago.March 11, 2019

CMOs in the US are redoubling their brand efforts, according to the latest biannual CMO Survey [pdf]. Indeed, the latest edition reveals that CMOs are expecting their brand spend to rise by 9.3% in the next 12 months, outpacing comparable growth rates for... READ MORE
What Search Trends Are On Marketers’ Minds?

What Search Trends Are On Marketers’ Minds?Data privacy and voice search are two that they expect to contend with in the coming months.

Technology has changed customer expectations for companies in a host of ways, influencing desires for customized experiences and new ways to access products and brands. Marketers are paying attention to how these shifts are affecting customers behavior,... READ MORE
Video Ad Engagement Benchmarks in 2018

Video Ad Engagement Benchmarks in 2018There was a marked improvement in the video ad viewable completion rate, which grew to 77%.March 8, 2019

Video ad completion and viewability rates continue to improve even as click-through rates continue in their decline, while connected TV is the device to watch, according to the latest benchmarking data from Extreme Reach. Video Completion Rates Video... READ MORE
Global Ad Spend Expected to Rise by 4.3% This Year

Global Ad Spend Expected to Rise by 4.3% This YearGrowth will be buoyed by a double-digit increase in internet advertising, though not all will benefit.

Global ad spend will again experience healthy growth this year. A new forecast for 2019 has global advertising hitting $616 billion, according to a report [download page] released by WARC – although the projected 4.3% rise this year would be slower... READ MORE
How Are Marketers and In-House Creative Teams Working Together?

How Are Marketers and In-House Creative Teams Working Together?Working relationships are improving - but communication and creative briefs remain particular bugbears.March 7, 2019

Briefing external partners can be a tricky business, particularly when deliverables are of a somewhat subjective nature. But for marketers working with creatives, the working relationship appears to be undergoing some positive improvements despite ongoing... READ MORE
Women Are Above-Average Users of Smartphones and Tablets

Women Are Above-Average Users of Smartphones and TabletsThis increased usage is particularly prevalent for tablets and for social networking activities.

While the stereotype may be that men are more addicted to gadgets – indeed, electronics was the favorite shopping category for men in the last Holiday period – new data from Nielsen illustrates that when it comes to using mobile devices, women... READ MORE
Top Digital Ad Industry Opportunities and Threats in 2019

Top Digital Ad Industry Opportunities and Threats in 2019Cross-device measurement and multi-touch attribution modeling are also considered big opportunities this year.March 6, 2019

Being able to track users across devices is something that advertisers have pursued yet struggled with, lured by the fact that multi-device shoppers are more valuable. But what can be a struggle for digital advertisers has been listed as a top industry... READ MORE
Study: Brands Lack the Meaningfulness Consumers Desire

Study: Brands Lack the Meaningfulness Consumers DesireConsumers feel brands have power - with 55% believing they have a more important role than governments in creating a better future.

People would not care if 77% of brands disappeared. However, more than three-quarters (76%) of consumers expect brands to contribute to their quality of life and well-being, according to a new report on meaningful brands from Havas. What exactly is meant by... READ MORE
These Are 2019’s Top US Retailers by E-Commerce Sales Share

These Are 2019’s Top US Retailers by E-Commerce Sales ShareAmazon dominates the list, but others are also experiencing healthy year-over-year growth.March 5, 2019

Not surprisingly, Amazon is far and away the top US e-commerce retailer – but to what extent? A recent analysis from eMarketer finds that at almost half (47%) of total US retail e-commerce sales, it makes up for more than double the combined share held... READ MORE
Where Are Marketers Investing in Mobile Marketing Data?

Where Are Marketers Investing in Mobile Marketing Data?Technology, staffing and third-party data are all attracting investment to improve performance.

Brand and performance marketers from across the globe are putting increased emphasis on data for mobile marketing. In fact virtually all (98%) of the more than 540 marketers surveyed for a study [press release] by YouAppi say they have increased their... READ MORE
Four B2B Marketing Trends to Watch in 2019

Four B2B Marketing Trends to Watch in 2019B2B marketers are as likely to not have an attribution model in place as they are to have the most advanced type.March 4, 2019

One of the promises of digital technology was to put an end to John Wanamaker’s adage that an unknown half of marketing spend is wasted. So for B2B marketers, it’s not too much of a surprise that less than 4% of those surveyed for a report by... READ MORE
Five Notes About Influencer Marketing

Five Notes About Influencer MarketingInfluencer marketing is one area where marketers believe Instagram has a sizable lead on Snapchat.

Four in 5 marketers believe that influencer marketing is effective. The likely reason, according to a report from Mediakix, is that a majority (89%) say that the ROI they generate from influencer marketing is comparable or better than other marketing... READ MORE
Why Do Companies Pursue a Single Customer View?

Why Do Companies Pursue a Single Customer View?There are a number of reasons - but customer experience comes out on top.March 1, 2019

Customer experience (CX) is a critical and growing priority for many companies – and it’s making them want to bring their customer data together. Indeed, improving the customer experience is the biggest driver for achieving a single customer... READ MORE
Marketers Spending More on Digital Ads Targeting Boomers

Marketers Spending More on Digital Ads Targeting BoomersAdvertisers appear to be focusing growth on particular demographics and interest groups such as pet owners.

Digital advertisers may be recognizing the spending power held by older generations: audience targeting for Boomers (ages 65+ years) increased by 25% year-over-year in the January-October 2018 period, with spending growing faster on this demographic than on... READ MORE
Here Are the Top Reasons Consumers Buy Apparel on Amazon

Here Are the Top Reasons Consumers Buy Apparel on AmazonFree shipping and convenience are cited as the top two reasons, with low prices closely following.February 28, 2019

Apparel shoppers in the US are more likely to be buying clothes on Amazon than any other online retailer, according to a recent study. Half (50.7%) of the 2,000 consumers surveyed for the report [download page] from CPC Strategy said they shopped for... READ MORE
Asian-American Households Continue to Enjoy Above-Average Incomes

Asian-American Households Continue to Enjoy Above-Average IncomesThe median household income for Asian-Americans is now close to six figures - making them an attractive market for advertisers.

Asian-American households continue to have the highest household incomes of any race/ethnicity in the US, according to recently-released figures [download page] from Claritas. Asian and Pacific Islander households in the US have an annual mean income of... READ MORE
What Skills Would Marketers Stake Their Future On?

What Skills Would Marketers Stake Their Future On?Data analysis and measurement comes out on top - but soft skills are also prized.February 27, 2019

Nine in 10 marketers agree that there is a digital skills gap within marketing teams. Indeed, a new study [download page] by Econsultancy of more than 500 marketers found that very few (8%) marketers feel that there isn’t a gap in digital marketing... READ MORE
These Are the Most “Intimate” Brands in the US

These Are the Most “Intimate” Brands in the USYouTube drops in the rankings, and Google falls out of the top 10 altogether this year.

After a long run at the top, Apple has ceded its position as the most “intimate” brand to US consumers, with Disney taking over, according to a new study [download page] by brand agency MBLM. The measure on which brands are ranked is based on... READ MORE
Consumers Prefer Visual to Text Information When Shopping Online

Consumers Prefer Visual to Text Information When Shopping OnlineClothes and furniture are the top two categories for which looks matter most.February 26, 2019

More than one-third (36%) of US consumers have performed or used visual search when shopping online, a figure that matches the percentage who have used voice search. So finds research from Intent Lab, which also notes that 3 in 5 (59%) of consumers believe... READ MORE
Local Radio Stations Capitalize on Digital Ad Revenue Growth

Local Radio Stations Capitalize on Digital Ad Revenue GrowthDigital ad spend on local stations is forecast to hit close to $1 billion in 2019.

It’s not just TV where ad spend is becoming increasingly digital. With smartphones, smart speakers and other devices all able to tune into the airwaves, digital ad revenue on radio continues to see double-digit annual growth rates. And it’s not... READ MORE
What Are The Most Effective Email Re-Engagement Campaigns?

What Are The Most Effective Email Re-Engagement Campaigns?While there's no quick answer, some methods work better with certain audiences.February 25, 2019

Nearly two-thirds (65%) of B2C and B2B marketers agree that email is either the most or one of the most important marketing channels available. Return Path’s new report [download page] also reveals that the majority (80%) of marketers surveyed believe that... READ MORE
How Advertisers Use Different Video Platforms Across The Funnel

How Advertisers Use Different Video Platforms Across The FunnelWhile linear TV comes out on top early in the journey, video watched on digital devices leads as conversion gets closer.

Roughly half (51%) of advertisers are increasing their video budgets. While the average 10% spending increase over the last year is being spent across all video platforms, a study from Advertiser Perceptions indicates that emphasis will be placed on where... READ MORE
Holiday 2018 Data Hub (Updated): Results Recap

Holiday 2018 Data Hub (Updated): Results RecapLooking at the 2018 holiday season, in numbers, including a recap of Cyber Week.February 22, 2019

By some accounts it was a strong holiday season. But after a delay in reporting its holiday season growth estimates as a result of the government shutdown (which curtailed Commerce Department reporting), the NRF’s figures aren’t quite so... READ MORE
These Were the Top 10 CPG E-Commerce Categories in 2018

These Were the Top 10 CPG E-Commerce Categories in 2018While still a small part of overall sales, the market is in the billions and growing by double digits.

E-commerce CPG sales hit $58.9 billion in 2018, a 35.4% increase from the year before. While these sales only account for 11% of all CPG sales, they represent 64% of total omnichannel growth, according to a new report [pdf] from IRI. Vitamins are the biggest... READ MORE
US Retail Sales Forecast to Grow by 3.8-4.4% Again This Year

US Retail Sales Forecast to Grow by 3.8-4.4% Again This YearRetail sales for 2019 are forecast to reach $3.84 trillion.February 21, 2019

Although Sears filed for bankruptcy in 2018, this month saw the retail giant being bought out and the liquidation prevented. So could this be a positive bellwether for the state of retail? Perhaps so, as the National Retail Federation’s 2019 forecast... READ MORE
US Internet Advertising Revenues Post 22% Y-O-Y Gain in Q3 2018

US Internet Advertising Revenues Post 22% Y-O-Y Gain in Q3 2018The latest figures from the IAB and PwC show that digital ad revenue growth was among the fastest recorded for a third quarter in the past decade.

The rise of digital ads continues unabated. Internet advertising revenue in the US had the highest Q3 growth rate in a decade with the exception of Q3 2016, according to the latest revenue figures [press release] from the IAB and PwC. Total spending on... READ MORE
Super Bowl 2019 Data [Updated]

Super Bowl 2019 Data [Updated]A wrap up of Super Bowl LIII ad stats, including costs, effectiveness and brand winners.February 20, 2019

Super Bowl 2019 saw the lowest ratings in 10 years. While the game may not have been as exciting as years past, what about the ads? Which brands fared best in the post-game analyses that continue to roll in? Here’s a look at some of the winners and losers,... READ MORE
Retailers See Voice Ordering As More Opportunity Than Threat

Retailers See Voice Ordering As More Opportunity Than ThreatThe rise of smart speakers - in particular, Amazon Alexa - brings both benefits and risks to online retailers.

Currently more than half (54%) of brands are selling their wares on Amazon, a figure predicted to reach almost three-quarters (72%) within the next 5 years, according to survey results [download page] from Feedvisor. Smart speakers like the Amazon Echo are... READ MORE
Instagram Stories Accounting for Growing Share of Facebook Ad Spend

Instagram Stories Accounting for Growing Share of Facebook Ad SpendThe short-lived ad format has seen its share of Instagram ad spend increase more than 10x in just one year.February 19, 2019

Instagram now accounts for almost 1 in 5 (18% of) marketing dollars spent on Facebook’s properties, according to Marin Software’s latest quarterly benchmark report covering client activity in Q4 2018. The image-centered social network has seen... READ MORE
Benefits of 5G Technology Appeal to Consumers And Advertisers Alike

Benefits of 5G Technology Appeal to Consumers And Advertisers AlikeFaster data transfer speeds will improve the smartphone experience even further.

Over the years, mobile technology and data speed have grown faster and more advanced. First, there was 3G followed by 4G, and now the next big thing is on its way — 5G. As 5G makes its way into the market, Verizon has shared insights from both advertisers... READ MORE
In-Person Events Ranked #1 Among B2B Demand Generation Tactics

In-Person Events Ranked #1 Among B2B Demand Generation TacticsMore than three-quarters list the face-to-face approach as one of their most successful tactics for the top of the funnel.February 15, 2019

Events are proving to be effective in both the early and late stages of B2B demand generation. In fact, according to a Demand Gen Report study, in-person events lead the pack among demand gen tactics for B2B marketers. More than three-quarters (76%) of... READ MORE
What Are The Top Perceived Benefits of Programmatic In-App Ads?

What Are The Top Perceived Benefits of Programmatic In-App Ads?Media buyers are enthusiastic about in-app advertising's targeting capabilities, but fraud and viewability concerns persist.

Even though there is evidence that smartphone sales are slowing, that doesn’t appear to be the case for the app economy. In 2017, consumers downloaded 197 billion apps – a figure which is projected to grow to more than 350 billion by 2021,... READ MORE
Retail Marketers Look Favorably on Amazon Ads

Retail Marketers Look Favorably on Amazon AdsIt appears that the e-commerce giant is satisfying retailers in their advertising needs more than Google or Facebook are.February 14, 2019

Amazon is giving the duopoly that is Google and Facebook a run for its money when it comes to digital ad spend, though it has plenty of catching up to do. Yet retail advertisers are starting to allocate more of their ad budgets to Amazon, according to a... READ MORE
How Are Adults Using TV Screens?

How Are Adults Using TV Screens?In much the same way as they used to - but YouTube and other entertainment options are also popping up on the box.

While TV devices have often been seen as a form of ‘traditional’ media by marketers, the reality is that some three-quarters of US households have an internet-connected TV. So what are viewers actually using their TV screens for? Analysis by TiVo [download... READ MORE
New Stats: How People Want to Engage with Brands on Social Media

New Stats: How People Want to Engage with Brands on Social MediaEven with issues of trust hitting the headlines, social media users still value its ability to connect people - and to engage with brands.February 13, 2019

Social media often gets a bad rap, most notably for its contribution to the spread of false information and the misuse of user data. But despite this, even with all the negativity surrounding it, Sprout Social reports [download page] that the majority (91%)... READ MORE
Agencies’ New Business Worries Spike

Agencies’ New Business Worries SpikeMore than half of agencies feel that new business will be harder to come by in 2019.

More than half (52%) of both marketers and marketing agencies are expecting to see marketing spend increase somewhat or significantly in 2019. But for marketers, this percentage is lower than last year’s 60%, according to recent survey data [download page]... READ MORE
For Bing and Yahoo, Desktops Produce the Most Paid Search Clicks

For Bing and Yahoo, Desktops Produce the Most Paid Search ClicksAround two-thirds of all paid search clicks come through desktop for these search engines - which is a very different picture than for Google.

Total paid search spend grew by 16% year-on-year during the 4th quarter of 2018, according to the latest quarterly report [download page] from Merkle, covering client activity. Even more impressively, the analysis revealed a 42% year-on-year growth in... READ MORE
Valentine’s Day Consumer Spending Forecast to Reach New High

Valentine’s Day Consumer Spending Forecast to Reach New HighAround half of all US adults are planning to part with their cash in the name of love.

Total consumer spending on Valentine’s Day is expected to reach a new high this year despite fewer people planning to celebrate the holiday, according to the National Retail Federation (NRF). Based on its annual survey, the NRF expects consumers to spend a... READ MORE
Who’s Spending Their Money? Some Surprising Answers.

Who’s Spending Their Money? Some Surprising Answers.They may be young, Gen Z consumers aren't shy about splashing out.February 11, 2019

Marketers put a lot of time, attention, and valuable marketing dollars on targeting Millennials and Gen Z. There are some arguments to be made about how warranted that effort is, given that there’s a generation that has much more money to spend: Baby... READ MORE
How Do High-Growth Professional Services Firms Market Themselves?

How Do High-Growth Professional Services Firms Market Themselves?The secret? In a crowded marketplace, effective differentiation becomes a top priority.

Professional services firms face numerous challenges and threats to their growth, including increased competition, commoditization and a shortage of talent. That being said, Hinge Research Institute found that out of all the professional service firms that... READ MORE
Improving Page Speed Said Urgent, But Not A Top Priority For Marketers

Improving Page Speed Said Urgent, But Not A Top Priority For MarketersA/B testing comes top of the list, followed by refining ad targeting and personalizing web content.February 8, 2019

Page speed matters, particularly in an age where consumers spend two-thirds of their time on mobile devices, and smartphones become the most important shopping tool. But almost half of marketers (46%) aren’t satisfied with how fast their website loads... READ MORE
Inc. 500 Executives Brim With Enthusiasm for Social Media

Inc. 500 Executives Brim With Enthusiasm for Social MediaBut while views are positive, concerns exist beneath the glowing exterior.

When it comes to social media and brand awareness, the Inc. 500 are glowing in their approval: almost all (96%) agree that social media is effective in building brand awareness, with 92% also agreeing that it’s effective in creating relationships with... READ MORE
CEOs: AI Will Have Larger Impact Than the Internet

CEOs: AI Will Have Larger Impact Than the InternetBut in North America, business leaders don't have quite the same strength of opinion.February 7, 2019

The speed of technological change is seen by CEOs as one of the top ten threats to the growth prospects of their organizations, according to PwC in its latest study [download page] of more than 1,300 CEOs. The report also uncovered that, due to skills gaps,... READ MORE
US Video Game Industry Revenues Continue Double-Digit Growth in 2018

US Video Game Industry Revenues Continue Double-Digit Growth in 2018Total revenues are up by 18% year-over-year - a consistent rate of growth that seems far from slowing down.

The video game industry is one of the fastest-growing sectors in the United States. It supplies more than 220,000 jobs across all 50 states and video games – whether they be on consoles, computers or mobiles. These impressive stats are among the new... READ MORE
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