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Marketers Are Looking for Innovative Ideas and Strategic Direction from Agencies Creativity remains the attribute most in demand when searching for an agency.
Although many businesses are bringing agency work in-house, talent gaps have led some businesses to rely on outsourcing. A new report [download page] from Ascend2 explores agency trends, finding that 59% of marketers intend to use agencies for online... READ MORE
Marketers Are Improving in Their Use of Omni-Channel Data: 4 Points Personalization appears to be maturing, and departments are generally aligned.
As consumers continue to shop and browse across multiple devices, it appears that marketers have certainly caught up with the trend. The vast majority of those surveyed by Merkle for their latest report [download page] say that they have moved from... READ MORE
Women in the US Are Most Impressed with These Brands Dawn tops the list for the second year in a row.
When it comes to brands that have a positive impression with women, CPG companies look to be in higher favor than even the largest e-commerce brand. Indeed, once again this year Dawn takes the top spot in YouGov’s latest BrandIndex ranking of the brands with... READ MORE
Heavy Podcast Listeners Take Their Favorites to Work The US podcast audience is currently growing at a compound average growth rate of 20%.
The number of US adults who listen to podcasts on a daily basis grew by more than 3.6 million in 2019, with the average number of podcast episodes listened to per week increasing by 10%. In fact, data from Nielsen indicates that the total podcast audience is... READ MORE
Streaming Video Ad Quality Worsens in One Key Area Start time - considered by some to be the most important metric - worsened.
Globally, time spent streaming – whether it be on desktop, mobile or through connected TV (CTV) – grew by 58% year-over-year (y-o-y) in Q4 2019, opening up even more opportunities for video advertisers. Streaming video ad quality did see some... READ MORE
Marketers Say They’re More Interested in Working with Micro-Influencers Than Celebrities Instagram remains the platform of choice for influencer content.
Two in 5 (40% of) marketers and agencies report having run at least 6 influencer marketing campaigns last year, with 16% saying their influencer campaigns were always on. The future of influencer marketing also looks promising, with about 3 in 5 (57%) of the... READ MORE
Here Are the Top Brands US Customers Would Recommend Grocery chain HEB tops the list.
Word-of-mouth remains one of the greatest influencers when it comes to where to shop and what to purchase, with almost half (47%) of consumers saying that it is a very important factor when it comes to purchasing a product. So, which brands are most likely... READ MORE
Marketers Expect to Prioritize AI Use for Ad Creation and Placement Currently, about one-third of marketers and agency executive surveyed are using AI to create ads.
Recently, some marketing professionals labeled artificial intelligence (AI) as one of the most overhyped technologies after chatbots and podcasts. However, while a recent study by Advertiser Perceptions found that half of the more than 300 marketers and... READ MORE
Facebook Ad Campaigns Look to Boost Post Engagement; Instagram Advertisers Focused on Clicks Increasing video views is less of a campaign priority.
Global advertising revenue for Facebook (including Instagram, WhatsApp and Messenger) is expected to grow by 19% to reach almost $83 billion this year. But what are advertisers hoping to achieve with their ads on Facebook and Instagram? Here’s what a new... READ MORE
New Deck: Top 20 B2B Marketing Charts of 2019 Our most popular and insightful B2B charts of 2019, assembled into a deck with commentary.
From content marketing to budgets, metrics, and processes, our collection of 2019’s top B2B marketing charts reveals some of the most important trends in the B2B marketing space from both the marketer and buyer perspective. Head on over here to... READ MORE
The Duopoly Is Expected to Outpace TV in Global Ad Revenues This Year WARC expected traditional ad spend to see some gains - but with the coronavirus pandemic threatening the Olympics, that may not be the case.
Global advertising investment for 2020 is expected to grow for both traditional and online media, but, not surprisingly, the biggest growth is expected to be seen in online media. Indeed, while traditional advertising spending is predicted to grow by 1.5% to... READ MORE
More Than Half of Streaming Audio Listeners Use Free Ad-Supported Services In the audio streaming universe the potential penetration for advertisers is much larger (proportionally) than in the video streaming landscape.
Last year, the number of on-demand audio streams grew by almost one-quarter (23.8%) from the year before to reach 745.7 billion streams. While digital music streaming ad spend is still small, some growth is expected in the next few years. And while a lot of... READ MORE
These Are the 10 Largest E-Commerce Retailers in the US This Year Amazon maintains a dominant lead, while Target cracks the top 10.
As a new decade begins, Amazon still reigns over the US e-commerce space by a wide margin, per recent estimates of online retail sales for 2020 from eMarketer. The research firm indicates that other retailers have a long way to go before they come close to... READ MORE
Could Tuesday be the Day to Watch for Retailers? A couple of studies show traffic, conversions, and email response rates to be highest on Tuesdays.
When it comes to e-commerce, some days have higher traffic and conversion rates than others. As it turns out, per a new report from Oribi, Tuesdays may be the best day for online retailers in certain industries. In its analysis of data of more than 5.2... READ MORE
Buyers Say Insights Suppliers Need to Up Their Game in Some Key Areas Only one-quarter of insight buyers are satisfied with suppliers' ability to make recommendations based on research.
In some respects, there’s good news for market research providers, as insight and analytics buyers’ overall satisfaction with them increased last year, from 49% in 2018 to 55% in 2019, per findings from the latest Greenbook Industry Trends (GRIT)... READ MORE
Can Revenue Operations Align B2B Professionals? Adoption of such a function is fast increasing, but only a few CMOs currently own such teams.
When it comes to driving revenue at B2B firms, a large majority (84%) of professionals in the space agree that both sales and marketing share revenue responsibility. A similarly broad consensus (78%) exists around the notion that consistent revenue growth is... READ MORE
Here’s How the Business Impact of Creative Work is Defined A substantial minority don't have any clarity, while most never get quantitative feedback.
With creative being the strategic service most likely to be moved in-house, more than 7 in 10 (72% of) creatives say that their in-house team handles more than three-quarters of their business’ creative needs. With such a hefty chunk of creative... READ MORE
For Organic Growth, CMOs Say Talent and Alignment Matter More Than MarTech and Data The importance of stakeholder alignment has increased considerably, while fewer feel that the right data is paramount.
The digital age has made marketers very dependent on data and technology in order to perform functions such as tracking and targeting customers across channels and personalizing their journey. But, while the majority of companies plan to invest in their... READ MORE
US Retail Sales Forecast to Grow by 3.5-4.1% This Year Preliminary growth figures for 2019 are less than forecast this time last year.
Although factors such as the upcoming presidential election, the current trade war and increasing worries about the spread of the coronavirus have cast uncertainty over the outlook of retail sales, the National Retail Federation’s 2020 forecast predicts... READ MORE
US CMOs Are Getting Bullish About Customer Retention CMOs are reporting improvements in their ability to retain customers - and more are forecasting gains ahead.
CMOs in the US are growing more optimistic about the prospects of increasing their number of new customers this year, with 79% expecting to see an increase in new customers over the next 12 months, compared to 72% feeling that way last year. But it’s not... READ MORE
These Are the Most “Intimate” Brands in the US in 2020 Amazon moves into the top spot.
After only a year in the pole position as the most “intimate” brand in the US, Disney has dropped a notch, with Amazon jumping two positions to top the list this year, per the latest annual study [download page] from brand agency MBLM. The brands are ranked... READ MORE
Brands’ Business Goals on Amazon Are More Than Just Sales Brands are using Amazon to boost awareness, and some to test products.
Considering that more than half (55%) of brands are already selling their wares on Amazon, while about half (48%) of those who don’t are considering doing so this year, Amazon figures prominently into brands’ retail strategies. But is it all... READ MORE
The Big 4 Dominate Streaming Video Time. What Can New Entrants Do? It's all about the content.
Streaming video is now taking up a considerable chunk of the time people spend in front of their TV screens: viewers within OTT-capable households now spend about one-fifth (19%) of their viewing time streaming, per recent data from Nielsen. Almost... READ MORE
These Publishers Kicked off 2020 with the Biggest Podcast Audiences NPR tops the list of podcast publishers for January with a unique audience of almost 24 million Americans.
Although there are some marketers that believe podcasts are overhyped, that doesn’t diminish the popularity they have with listeners. Indeed, the average unique monthly audience for the top 10 podcast publishers in the US increased by more than one-third... READ MORE
Affordability and Performance Among Top Gen Z Desires From Product Innovation Some 82% of Gen Z consumers say they're more likely to support a company that makes changes based on customer feedback.
With the oldest among Gen Z about to be alive for a quarter of a century this year, many are likely to be shifting their shopping habits and their expectations about brands in a more practical direction than when they were in their teens. When it comes to... READ MORE
As Mobile Grabs More Marketing Budget Share, Challenges Persist Tracking customers across the buying journey is the top challenge for mobile marketers.
With smartphone ownership among Millennials and Gen Xers reaching at least 90%, and as smartphone adoption with older consumers continues rising, businesses are allocating more of their marketing budgets to mobile. Indeed, the most recent report from The CMO... READ MORE
Which Trends & Tech Do Marketers Think Are Most Overhyped? Some marketers complain of technology overload. Which might be too hyped?
Two-thirds (68%) of marketers and brand professionals expect to increase the number of marketing technology providers their brand uses this year, with Marketing (31.4%) and IT (30.4%) jointly considered the most responsible for driving martech adoption. That... READ MORE
Consumers Look to Social Media for D2C Content Social media content is preferred by D2C customers, though they say they mostly interact with D2C brands on their websites.
The majority of B2B and B2C brands benefit from the increased exposure and traffic that social media provides. For those B2C brands selling direct-to-consumer (D2C), social media content appears to be welcomed by customers, with more than one-third (36%) of... READ MORE
Here’s Where Marketers See the Importance of Transactional Emails Many email pros see transactional emails as very important for engagement, retention and conversion.
Some 3 in 10 companies send more than 100,000 transactional emails each month, per a new study. Given this volume and the above-average response rates they garner, these emails offer another opportunity for marketers to sell to customers, and can help secure... READ MORE
What’s the Number One Brand Differentiator in 2020? Brand awareness is a major concern for marketers this year.
Brands spend a lot of time finding ways to earn the trust and the ever-so fragile loyalty of customers. With so much effort put into winning and retaining customers, a new report from Bynder looks at what brands think will help them stand apart from the... READ MORE
Are Advertisers Breaking Through to Multicultural Groups? Only 1 in 4 consumers think that multicultural ads are just trying to be politically correct.
While multicultural media spending is growing, it is a small fraction of overall spend and far from proportional to the populations it is meant to target. It certainly seems as though marketers are missing out: a new report from Horowitz Research reminds... READ MORE
Mobile Adoption Rises Among Americans Ages 50+; Here’s the Latest on Their Top Device Activities The majority of smartphone owners ages 50 and older say they use their device to access social networking sites.
More than three-quarters (77%) of US adults ages 50 and up owned a smartphone as of mid-2019, a figure representing a 10% rise from 70% a couple of years earlier. Among these smartphone owners, 9 in 10 use their devices daily, with the majority (83%) using... READ MORE
Inc. 500 Companies Increase Their Use of Instagram, See Value in Paid Social Almost half of Inc. 500 executives surveyed believe the value of free social media has leveled off.
Fully 95% of Inc. 500 companies used at least one social media platform in 2019, largely consistent with the year prior (94%). And although LinkedIn and Facebook remain the social media platforms of choice for these fast-growing companies, Instagram adoption... READ MORE
CMOs Report A Skills Gap in Data and Analytics UX also suffers from a lack of skilled employees.
One of the biggest challenges businesses face is finding employees with the right skill set to navigate the seemingly never-ending advances in technology. A new survey [download page, membership required] of global CMOs by The CMO Club finds that the skills... READ MORE
7 in 10 Consumers Believe They Should Be Compensated for Their Personal Data 3 in 4 consumers say companies should tell them what is being done with their personal data.
Four out of 5 US adults believe it’s very important that their data is kept private. However, far fewer (29%) marketing executives agree to the same extent, per a survey [download page] of 2,000 US adults and 500 marketing executives by Braze. C-suite... READ MORE
B2B Companies See Purpose As A Path to Success Employee advocacy could be a benefit B2B companies accrue from embracing purpose.
For some time now, purpose has been an important factor when it comes to consumers feeling loyal to and having a connection to a company. While purpose has been a driving factor for B2C businesses, B2Bs are also recognizing the role purpose plays in setting... READ MORE
What Reasons Do Consumers Give for Loving Brands? Excellent communication is one factor leading to brand love.
About half (49%) of North American consumers say they “love” somewhere between 1 to 5 different brands, while some don’t love any particular brands at all. So, why do consumers fall in love with brands? A survey from Localytics aimed to find that out. As it... READ MORE
Surprise: In Some Areas, Americans Think They’ll Shop More Offline in the Future US shoppers are also less likely to be satisfied with online shopping than those in other markets.
With retail e-commerce sales in the US continuing to grow at double-digit rates, it may come as a surprise that some consumers are actually looking to spend more offline in the future in certain categories, per a recent study [download page] by MiQ. When... READ MORE
More Than Half of US Marketers Forecast to Use LinkedIn Next Year This estimate comes amidst news that marketing spend on LinkedIn grew by 42% in 2019.
LinkedIn may be a professional social network typically associated with recruiting, but marketers of all stripes have increasingly been viewing it as a valuable marketing channel. Indeed, the latest forecast from eMarketer estimates that next year will see... READ MORE![Super Bowl 2020 Data [Updated]](https://www.marketingcharts.com/wp-content/uploads/2020/02/AcuityAds-Top-10-Super-Bowl-Ads-by-Online-Views-Feb2020.png)
Super Bowl 2020 Data [Updated] Here's a look at the Super Bowl's ad "winners," costs, stats and effectiveness.
Good news for advertisers: Super Bowl 2020 ratings lifted somewhat after a 10-year low last year. But how did this year’s ads fare? Were they as exciting as the Kansas City Chiefs’ impressive 4th quarter recovery to take the coveted trophy? Here’s a look at... READ MORE
What Do Marketers Want from New MarTech Investments? Given all the martech tools available to them, marketers prioritize ease of use and integration.
As companies continue to increase their investment in martech, especially in North America, making use of all these technologies as well as having them work together efficiently is a hurdle many firms are still working to get over. Two-fifths (39%) of the... READ MORE
Consumers Ascribe Greater Purchase Influence to Peers Than Ads About 1 in 3 consumers will share an ad that they enjoy.
Recommendations from friends and family have always ranked as one of the biggest influencers when it comes to purchasing decisions, as have online reviews. Horowitz’s most recent report, concerning the State of Consumer Engagement, provides more such... READ MORE
Here’s How High-Growth Professional Services Firm Are Outpacing Their Peers One-third of high-growth professional services firms use employer branding.
High-growth professional services firms grew more than 3 times faster than average in the past three years, and are twice as likely to be highly profitable than firms that haven’t experienced growth in that time frame. So, what are these firms doing... READ MORE
Is MarTech Helping Retailers Achieve Their Marketing Goals? Customer acquisition and retention are top retail marketing goals for 2020.
This year, customer acquisition continues to be a top priority for retail marketers, with 45% ranking winning new customers as one of their top-3 objectives for 2020. But customer acquisition is not the only focus for marketers: improving customer experience... READ MORE
Youth Aren’t Keen on Amazon’s Environmental Impact A large share of shoppers are indifferent to Amazon's environmental impact.
As one of the first places shoppers head when they know what they want to buy, Amazon has become a mainstay in many shoppers’ lives. Indeed, more than three-quarters (77%) of shoppers say that they buy up to half of their products and goods from the... READ MORE
Where is the CMO Exerting the Most Influence? More than 6 in 10 CMOs say they are leading the conversation on customer experience.
The role marketing plays within an organization is not the same as it used to be, and by extension, the role of CMO has changed as well. So, what does the role of CMO look like and in which areas do CMOs have the most influence? Here’s what a survey of 400... READ MORE
Customer Retention’s A Top Priority for Subscription Businesses: What Tactics Are They Using? 86% of subscription businesses think that customers cancel for reasons that can be managed or fixed.
With the benefits of greater revenue, higher profitability and predictability that recurring revenue programs bring, subscription-based companies rely heavily on retaining their existing customers. Indeed, 9 in 10 B2B and B2C subscription businesses put... READ MORE
Local Radio Stations Now Getting One Tenth of Their Ad Revenues from Digital Local radio station digital advertising is now a billion-dollar industry.
With an average of more than 244 million monthly users, radio has more reach in the US than any other platform. While digital has been slower to catch on as a revenue driver for radio than for print, local radio stations have seen digital ad revenues... READ MORE
Here’s How PR Pros Are Using Social Listening Few report using social listening for newsjacking, although this practice is considered highly effective.
PR professionals have a wider variety of responsibilities these days, going beyond just pitching to journalists. In a survey of 3,700 global marcomm professionals, a new report [download page] from Talkwalker finds that the majority of respondents consider... READ MORE
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